Privacy Policy | Terms & Conditions

WEBSITE TERMS AND COMMUNITY GUIDELINES

These are the website terms and community guidelines applicable to everyone who visits, or otherwise interacts with the Halaal Hub Halaal platform (the “platform”). 

1. Who are we?

www.halaalhub.co.za and www.cth.co.za are all owned and operated Halaal Hub (Pty) Ltd

Email Address: admin@halaalhub.co.za

When we refer to ourselves in these terms, we refer to halaal hub as well as our affiliates, subsidiaries, and each entity’s officers, directors, agents, partners and employees.

2. Site Availability and Operation

We cannot guarantee continuous, uninterrupted, or secure access to the platform. Access may restricted from time to time for repairs, maintenance, upgrades, or other reasons.

3. Halaal Hub trading as Cape Town Halaal Account

You can browse the platform without a Halaal Hub account, but if you want to list events, fundraisers or subscriptions, or transact on the platform, you will need to create an account. 

You are responsible for all activity that happens on your account, so you must make sure you keep your login details safe. You must notify us immediately if you think someone has access to your account.

When creating an and interacting with your account, you will be required to submit certain personal information to us. Please refer to our Privacy Policy for information about how we collect, store and process personal information. The information submitted to us will be processed “as is”. It is your responsibility to contact us if any information that you have provided to us is incorrect. 

4. Third Party Links

The platform may include hyperlinks to other websites or applications owned and operated by third parties. These links are not recommendations or endorsements. We have no control over the contents of third party websites or applications, and we accept no responsibility for them or for any loss or damage that may arise from your use of them.

5. Prohibited Use

You are not allowed to use the platform:

• To make unsolicited offers or proposals or to send junk mail or spam
• In connection with any unlawful activity
• In a fraudulent manner
• To ‘mine’ personal information 
• In any way that could damage, disable, overburden, or impair it
• To upload or disseminate viruses, adware, spyware, worms, or other malicious code
• In a manner that may result in complaints, disputes, reversals, charge-backs, fees, fines, penalties and other costs.
• In violation of any payment card system or payment card network rules
• In connection with bribery or corruption
• To illicit money for anything other than a genuine event, fundraiser or subscription
• To purchase tickets for the purpose of reselling them via a third party platform, or to purchase tickets with the intention to resell them at a price higher than the price listed on the platform. Any tickets sold or used in contravention of this provision may be cancelled without refund or exchange and the ticket holder will be denied admission to the event.

7. Community Guidelines

In addition to the prohibited activities listed above, we have guidelines dealing with the kind of content that we do not want on the platform. If you violate these guidelines, you will pay for any loss we incur as a result (unless it was caused by our gross negligence). We can choose to restrict or remove any user content, in our discretion. 

Do not:

• Upload pornographic content. This means any image or description which is explicit or sexual, intended to stimulate erotic feelings or sexual excitement.
• Promote hate. This means promoting hate, prejudice or intolerance against any person, or group of people. This includes, among other things, hate based on race, ethnicity, culture, language, nationality, migrant or refugee status, political affiliation, gender, religion, sex or gender identity, sexual orientation, disability, or medical condition. Showing support for a group that promotes hate, prejudice or intolerance against any person, or group of people is not allowed.
• Upload false, misleading or inaccurate information. Do not upload any health claims or guarantees, conspiracy theories, or information that has been modified, fabricated or manipulated to erode trust or cause harm. 
• Upload content that promotes self-harm. This includes content that displays, rationalizes, or encourages suicide, self-injury or eating disorders.
• Upload graphic content, including images which may be disturbing, or violent
• Promote unlawful activities, including weapons or illegal drug use or ponzi schemes.
• Infringe intellectual property and other rights, including using someone else’s intellectual property without their permission.

8. Reporting violations

Please contact us right away if you believe any content violates these terms. However, please keep in mind that content you find offensive or controversial may not necessarily violate our terms. 

If you believe that someone is in immediate danger because of content posted on our platform, please first contact the appropriate law enforcement agency. Once you’ve reported the issue to law enforcement, please contact us.

• LEGAL TERMS AND POLICIES
• GENERAL

Terms of Use: Consumers

TERMS OF USE: CONSUMERS

These terms must be read with our Website Terms and Community Guidelines . 

When we refer to ourselves in these terms, we refer to Halaal Hub , as well as our affiliates, subsidiaries, and each entity’s officers, directors, agents, partners and employees.

We are not responsible for any cancellation, postponement, limitation, or restriction of an event. 

2. Payments 

Payments made via the platform are deemed to be made by the owner of the Halaal Hub account used to make the payment, not to the owner of the credit card or bank account which is used to make payment. 

Creating an account and accessing the platform are free. However, we charge fees when we process payments. These fees may vary based on individual agreements between organisers and Halaal Hub . Our fees typically comprise a percentage-based fee (“Commission”) and a fixed fee per item (“Booking Fee”). Organisers ultimately determine whether these fees will be charged to consumers and shown as fees on the applicable booking page or absorbed into the ticket, donation or subscription price and paid by the organiser out of gross proceeds. 

Our fees may change from time to time and may vary based on several factors including but not limited to product type, price, country, payment method, and currency. Our fees can be viewed on the Halaal Hub website under the relevant product section.

Our Booking Fee is non-refundable in all instances.

A payment is not confirmed until we receive payment in full. If we do not receive payment in full, we will notify you that the payment of the relevant amount has been unsuccessful.

Organisers select their payment processing method/s. You must use whatever payment processing method/s the organiser selects. If the organiser selects a payment processing method that uses a third party to process the payment, then neither Halaal Hub nor any of its payment processing partners processes the transaction; we transmit your payment details to the organiser’s designated payment provider. 

We don’t store any bank card details on our servers. These are stored with the relevant payment providers. 

If payment is made via electronic funds transfer, you must send us proof of payment, reflecting the correct bank account details, payment amount, and reference number.  

All fee amounts indicated on the booking and checkout page are inclusive of value-added and similar taxes. 

If any charge-back claim occurs, it is your responsibility to provide the organiser with all necessary documentation to resolve the claim.

If we suspect that a transaction may be fraudulent, we may request proof (for example, proof of identification, proof of address, etc.) to determine the validity of the transaction. 

3. Refunds 

All transactions are between you and the organiser. You must contact the organiser with any refund requests. Whether you are entitled to a refund will depend on the refund policy of the event. We do not determine (nor are we responsible for) the refund policy; this is determined by the event organiser (and is communicated to you during the ticket purchase process). Please check the refund policy carefully and take note of your rights. 

Any refund will exclude our fee and you will always be responsible for any bank charges incurred in processing any refund.

Where applicable, you authorize us to pay any refunds into the same account that you used to make the initial payment. 

If an event is cancelled, or where we believe there is a risk of cancellation or non-performance, and we have facilitated the transaction via one of Halaal Hub ’s payment processing partners, we will initiate a refund of the transaction value (less our fee). Halaal Hub  also must be able to successfully complete the refund to your payment card account used for the underlying transaction. If your card issuing bank declines the refund, we may not be able to complete the refund. 

If you have made payment via electronic funds transfer or another payment method which cannot be automatically refunded, we will need your bank details to process the refund. We will request these from you in writing. We can’t refund you if we don’t have your bank details, and after 3 years, you will permanently lose the right to a refund.  

In certain instances, ticket proceeds are held by the organiser, and not by us. This will be communicated to you during the checkout process. Where this is the case, you must contact the organiser directly to obtain a refund. We are not responsible for processing refunds in instances where we don’t hold the ticket proceeds.  Where an organiser has selected an integrated third party payment method, Halaal Hub  has no control over the funds, and cannot process a refund without the cooperation of the relevant provider. 

4. Events 

Certain events may not be appropriate for younger attendees. Age restrictions are determined by the relevant organiser. Where you buy a ticket for an age restricted event, you must make sure that you do not allow any person outside the relevant age group to attend the event. 

Before purchasing tickets for a virtual event, you must make sure that you have the requisite equipment (including a suitable device and access to internet with sufficient bandwidth) to access the event. 

Tickets are emailed to you. You may only access an event with a copy of your ticket. We will not replace lost, destroyed or stolen tickets. Neither Halaal Hub , nor the event organiser will be responsible if a third-party gains access to an event because you did not keep your ticket or Halaal Hub  account details secure.

5. Fundraisers

Halaal Hub doesn’t verify the identity of fundraising beneficiaries, whether contributions to a fundraiser are tax deductible or whether fundraiser beneficiaries are using monies received for a legitimate purpose. 

Before contributing to a fundraiser, you must satisfy yourself with the legitimacy of the fundraiser, as well as the tax deductibility of your contributions.

Contributions to fundraisers are irrevocable, and no refund will be issued to you once you have contributed. 

6. Subscriptions 

The details of a subscription (as to frequency and amount) are set by the organiser. In certain instances, the organiser may allow you to determine your own subscription payments. 

When you subscribe to a subscription plan, you authorize us to debit the relevant subscription payments from your chosen account, on a recurring basis. Unless otherwise specified, billing commences on the date that the subscription is signed-up for and reoccurs on the agreed dates, until the subscription is terminated by you or the organiser. 

If you have agreed to make ongoing payments to a subscription campaign, you can, at any time, cancel any future payments (being payments which have not yet been collected). However, if you agreed to a specified number of recurring payments in exchange for particular goods or services from an organiser, you must ensure that you make the minimum number of payments to qualify for the goods or services. A failure to contribute to each and every payment may result in the organiser not providing the relevant goods or services to you and refusing a refund. 

7. Reviews 

Halaal Hub  may allow users to review events and campaigns.

Reviews are shared with the organiser, and the organiser may use these reviews in their own media or promotions. 

Reviews may be publicly displayed on our site (unless you disable this function), and will show your name, unless you have opted to post anonymously. 

Reviews which violate our Website Terms and Community Guidelines may be removed. We may also remove reviews for any other reason, in our discretion.

8. Disclaimer, and Assumption of Risks by You

There are certain things we cannot promise.

Halaal Hub does not guarantee that any event, subscription or fundraiser will meet expectations, or be safe, secure, uninterrupted, or error-free. 

Halaal Hub has no control over and does not guarantee the quality, safety, accuracy or legality of any event or content associated with an event, subscription or fundraiser. Halaal Hub  has no responsibility to you for, and we disclaim all liability from, the acts or omissions of any third parties.

There are risks associated with attending physical events; by attending an event, you choose to assume those risks voluntarily. These risks include, but are not limited to, damage to property, personal injury, illness, disability or death. 

Certain events put you at increased risk. For example, attending a rock music festival could result in you suffering from hearing loss, seizures, or other injuries and health conditions caused by loud sounds, large crowds and special effects (such as flashing lights, laser projections, fireworks, etc.). 

In attending an event, you assume all risks of loss associated with loss or damage to your person and/or property.